Refund Policy

Refund for Project Material

Due to the nature of the product (digital), we will not be able to process refunds; however, room for adjustments will be made available if our team reviews the case and finds it unique.

Cases when you are entitled to a review:

• When you need addition to the material provided.
• When you need some adjustment to the topic and details it contains

Refund for Order Placement

We undertake to deliver you the product that matches the deadline, quality, and instructions. If we fail to do so, you are entitled to a partial or a full refund according to this Refund Policy.

Each refund case is reviewed separately by our team. We reserve the right to deviate from the Refund Policy in case such deviation favours you as we understand that the circumstances might be unique and not fully covered by this Policy.

Cases when you are entitled to a refund:

• No Writer assigned/no Orders in progress: In this case, we can refund 100% of the funds. In order to claim back the money, you need to message admin
• The Writer was assigned, but you decided to cancel the order: We reserve the funds from your account when the Writer is assigned. In this case, the refund amount varies from 100% to 20% depending on the stage of work done by the Writer.
• Missed Deadline: In such a case we may make a partial refund of an appropriate amount to compensate for the late delivery if it happened by our fault, and we were not waiting for any information from the customer. Such cases are individual and will be decided with each customer.
• Not satisfied with the quality:. Our system works the way that you get to see the work done and review the quality. You can always log a complaint. However, if you are not still satisfied, the refund amount varies from 100% to 20% depending on the stage of work done by the Writer.
• No refund claim is accepted for Tips.

Refund processing

After the refund confirmation, we will process it within 4-6 business days. Please note, that the company cannot be held responsible for your bank fees, processing time, and/or possible delays occurring due to any bank service issues.